Refund policy

Questions or concerns about your order?

At RAWESSENCEssentials Infused, your satisfaction matters to us. If you have questions about an order, cancellation, or a product that arrived damaged or incorrect, please contact us at info@rawessencessentials.com.

We're happy to assist you and work toward a fair resolution in accordance with our return and refund policy.

Order Cancellations

At RAWESSENCEssentials Infused, we begin processing orders promptly to ensure timely shipping.

If you need to cancel an order, please contact us as soon as possible at info@rawessencessentials.com.

Cancellation requests can be accommodated only if the order has not yet shipped. Once an order has shipped, cancellation is no longer possible.

If your order arrives damaged, defective, or incorrect, please contact us so we can assist you in accordance with our Return and Refund Policy.

Exceptions / non-returnable items

Exceptions / Non-Returnable Items

At RAWESSENCEssentials Infused, our botanical skincare products are carefully prepared with attention to quality and freshness.

For hygiene and product integrity, we do not accept returns or exchanges of personal-care products, including serums, balms, body soufflés, and other skincare items, due to a change of mind or personal preference.

Custom orders are also final sale. This includes specially requested quantities, personalized packages, and products prepared in sizes outside our regularly offered selections.

If your order arrives damaged, defective, or incorrect, please contact us promptly at info@rawessencessentials.com so we can review the issue and work toward an appropriate resolution.

This policy does not limit any rights or remedies available under applicable law.